Q: Are you by appointment only or can I walk in?
A: We are by appointment only. We see one bride at a time and like to respect her time with us. Therefore, it will make it very difficult for us to spend the time we want with you. Every bride deserves 100% of our attention. Please call or email us for an appointment. 630-790-1328 or firstname.lastname@example.org.
Q: How long are the appointments?
A: We allow 1.5-2 hours for a wedding gown appointment . This allows time for any additional custom work. If you are wanting only a veil or custom accessory appointment, we allow 1 hour.
Q: What do I bring with me to my appointment?
A: Pictures are a plus! Also, you may want to consider a strapless bra. Panties are ALWAYS required.
Q: How many guests can I bring with me to my appointment?
A: Since we are an intimate space, we allow 3 additional guests. We are an ADULT environment only.
Q: Do you special order any gowns?
A: We do special orders on gowns that are exclusive to us. All other gowns are sold on demand. Since many of our pieces are rare, one of a kind and not re-orderable we are not able to replace them if they are sold on demand.
Q: If I find a gown I love, will you hold it?
A: Unfortunately, we do not hold any merchandise. We are on a first come first serve basis. We highly recommend to purchase the gown you fall in love with before it is sold .
Q: How long does it take to order a custom veil, sash or accessory?
A: Since all of our pieces are hand made and we are in great demand, we ask for you to allow 14-20 weeks. We do however take rush orders so always ask.
Q: Do I need my wedding gown to try on veils?
A: No, we have been creating veils and working with wedding gowns for over 20 years. We can work with a picture of your gown. You are more than welcome to bring your gown if you have it.
Q: Can I try on one of your gowns to select a veil?
A: No. Since we sell our gowns out of stock, we baby them and like to keep them in pristine condition.
Q: Do you restore vintage veils and gowns?
A: We restore vintage veils and will use elements from the heir loomed gown to create a new and fabulous veil for you to treasure forever!
Q: What form of payment do you accept?
A: We accept Visa, Master Card, Discover, Amex, Cash and Checks. Please keep in mind, if writing a check, we will ask you to pick-up your merchandise within 5 working days in order for the check to clear.